Do I need an account to shop with LilyPirates?
Yes, you will need to register an account to complete a purchase.
Being a registered user has its awesome perks: you will be able to track your purchase history and amend your details for future purchases.
You will also be able to enjoy discounts with our rewards system.
Note: Please refrain from using a Hotmail account to set up your LilyPirates account. Hotmail servers have been blocking our emails so you would not be able to receive any correspondences from us including your invoices.
Can I return/exchange an item?
LilyPirates will accept exchanges for incorrect or defected items, and size exchanges are on a case-to-case basis. More details can be found here.
How does store credits work?
After a purchased has been returned to LilyPirates, store credits will be issued. Store credits has a 3 months validity from date of issue.
What is a backorder?
Popular items might get re-manufactured when enough of you ask for them! The new batch will take about 6 to 8 weeks to arrive in Singapore.
To join a backorder, simply cart out a slot as usual. The item will be sent out to you as soon as it has arrived. If there is more than one backorder-ed item in the same order, the package will only be mailed when all the items have arrived.
You can track backorder status updates here.
When will my order be shipped?
All packages are mailed out within 2 working days after receipt of payment. An email notification will be sent once your parcel is on its way.
What is registered airmail?
Registered airmail is trackable and costs an additional $2.50 per package. A tracking number will be provided and you will be able to track your package via SingPost's site.
How do I apply a discount?
Key in the discount code given on the check out page and click on the APPLY button.
Do note that only one discount can be applied per order.
I did not receive an invoice after carting out.
Please add email@example.com to your safe list to ensure your invoice lands in your inbox safely.
If you cannot recover the invoice from the spam folder, do drop us an email at firstname.lastname@example.org.
Do note that hotmail users have problems receiving our emails. We will also be unable to receive any notification of failed email delivery. Please use another email server to ensure that you receive your invoices and correspondences with us. Thank you.